An update on visiting at Ashford and St Peter’s Hospitals

Following an update on national guidance, those accompanying patients to outpatient appointments or the emergency department are no longer required to wear a facemask. You may wear a face covering if it is your personal preference to do so. Please ask a member of staff if you would like us to provide you with a facemask.

If you are visiting a patient on a ward, or in some clinics where patients are at high risk of infection (such as haematology), you will be asked to wear a facemask which will be provided by the team. This is so we can reduce the risk of infection transmission.

Visiting is no longer restricted to two hours, and visiting is no longer required to be booked by telephone. Please ensure that you visit during the normal ward visiting times. Please note that no more than two people should visit a patient at any given time.

Click here for more information and exceptions to visiting times.

Andrea Lewis, Chief Nurse
David Fluck, Medical Director

 

Visiting Hours

Please note that normal visiting hours are 2pm – 8pm.

  • Visiting hours for Birch Acute Cardiac Unit (BACU) are 3-4:30pm and 6-8pm only. Only 2 visitors at a time and no children below 12 years old.
  • Visiting in the Intensive Care Unit (ICU) is permitted from 1pm, with a recommended two hour slot (this is flexible). Please contact the unit to agree visiting as appropriate.
  • If you are visiting a patient on Chestnut ward, please continue to ring the ward prior to your visit to arrange.
  • In Maternity, please note that siblings are permitted to visit but no other children.

Please note that no more than two people should visit a patient at any given time.

 

The exceptions are:

AECU Currently open Monday-Friday from 8am till 8pm with the last referral being accepted no later than 18:00 hrs
Cedar Ward 3pm to 4.30pm and 6pm to 8pm
Surgical Wards (Falcon Ward, Kingfisher Ward, and Surgical Dependency Unit (SDU) 3pm to 4.30pm and 6pm to 8pm
Surgical Assessment Unit 10am to 9pm
Dickens, Swan, and Heron Ward 12 midday to 8pm
Joan Booker Click here for details
Labour Ward Click here for details
Ash Ward (paediatrics) Weekdays 2pm to 7pm and weekends, 12 midday to 8pm
Oak Ward (paediatrics) Anytime within reason
Critical Care (ICU and HDU) Click here for details
Special Care Baby Unit Anytime for close family

 

If your visitors cannot visit during these hours they are welcome to speak with the Ward Manager or Nurse in Charge to make alternative arrangements.

  

Protected rest time

We offer all our patients protected rest time after lunch, usually between 12:30 and 13:30 to help as part of the recovery process. We do not allow visiting, ward rounds or procedures to take place during this time, unless it would be detrimental to a patient not to do so.

 

Advice for visitors

We recognise that visiting a person in hospital plays a vital part in aiding their recovery. We encourage visitors to take part in social interaction with patients and to share in their care where appropriate.

Please respect other patients when visiting and keep noise to a minimum. We therefore ask that no more than two people visit a patient at any one time.

All visitors should use chairs provided and not use the patient’s bed to sit on.

To respect patient privacy, visitors may be asked to leave the bedside when doctors are doing their ward rounds, or when a doctor or nurse needs to provide care to a patient.

It would be helpful if you would not visit patients in the hospital if you are suffering from a cold, flu, and tummy bug or any illness you think could be passed on to patients in the hospital. If you are in any doubt please telephone the ward staff for information.

 

Children

Children are welcome to visit patients providing they are accompanied by an adult. Unless absolutely necessary, please try not to bring in children under the age of 10.

It is recommended that you speak to the Nurse in Charge before bringing young children on to the ward. They should be supervised at all times to ensure that noise is kept to a minimum and they do not run around or climb on beds or ward equipment.