Details

Last Updated: 16 August 2023

Please note that calls may be recorded for Training, Quality and Investigatory purposes.

If you have an impairment or sensory loss and have specific communication needs please let our operator know.

If you can’t find the number you are looking for, please contact the hospital switchboards who will be able to connect you to the department directly.

For a summary of telephone numbers for our wards, please visit our ward contacts page.

The Text Relay app is available for your mobile, tablet or PC if you are Deaf and hard of hearing or have a speech impediment. If you are using a textphone, please prefix all numbers with 18001.

If, as a patient, relative or visitor, you need additional help then please contact our Patient Advice and Liaison Service via email at This email address is being protected from spambots. You need JavaScript enabled to view it. or phone - 01932 723553. The PALS service will now run Monday to Friday 9-4pm. Please note that the weekend service is no longer available, but patients and visitors can get information on those days from the main reception or hospital switchboard. Please do not leave a message outside these normal working hours.

If you have any difficulties with this website please email This email address is being protected from spambots. You need JavaScript enabled to view it..

Please This email address is being protected from spambots. You need JavaScript enabled to view it. our Appointment Centre for outpatient enquiries (or call 01784 884351) between 9am to 5pm.

If you are not a patient at this hospital and have general health related queries, we would suggest you either call NHS 111 or go to the NHS website at www.nhs.uk.

Ashford Hospital

St. Peter’s Hospital

Outpatient Appointments

COVID-19: Appointments

Please see our list of email contacts by outpatient specialty.

If you need to change or cancel your appointment please give us as much notice as possible by calling the appointment centre on 01784 884351 between 9am to 5pm. You can also email the team at This email address is being protected from spambots. You need JavaScript enabled to view it. 

Patient Experience Team

he PALS service will now run Monday to Friday 9-4pm. Please note that the weekend service is no longer available, but patients and visitors can get information on that day from the main reception or hospital switchboard. Please do not leave a message outside these normal working hours.

• Asking any Reception staff to contact the team for you
• Asking a member of staff from your ward or outpatients department to contact the PALS team on your behalf

Telephone: 01932 723553

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Media Communications

Members of the Press can contact the Communications team on 01932 722163 (Monday to Friday, 8.30am to 5.30pm).

For media requests out of office hours, please contact our switchboard on 01932 872000 who will be able to obtain the oncall press officer.

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Complaints and Compliments

The Trust is aware that on occasion people may wish to complain about their experiences at Ashford and St Peter’s Hospitals. The Trust takes complaints very seriously and will endeavour to investigate and respond to your concerns professionally and promptly. We have leaflets which will give you information about how the NHS complaints procedure works and how to go about making a complaint.

Telephone: 01932 722612

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Freedom of Information Requests

The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities with full access granted in January 2005. The Act sets out exemptions to that right and places certain obligations on public authorities.

In line with the Freedom of Information Act legislation, Ashford and St. Peter’s Hospitals NHS Trust has published key documents that you can download or request from our Freedom of Information Co-ordinator.

Address:
Information Services, St. Peter’s Hospital

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Information Governance

The Information Governance (IG) Team consists of 2 x IG Managers / Data Protection Officers, and 1 x FOI Officer / Administrator.

We can all be contacted at our IG mailbox: This email address is being protected from spambots. You need JavaScript enabled to view it.

Access to Health Records

We are not allowed to release any confidential materials under the Freedom of Information Act; however you have “subject access” rights to see your own health records under the Data Protection Act 1998.

Please contact our Subject Access Request Team:

• St Peter’s Hospital
  Health Records Department
  Guildford Road, Chertsey, KT16 0PZ
• This email address is being protected from spambots. You need JavaScript enabled to view it.

They will be able to advise you on the release forms you will need to complete and how to obtain maternity and other records. There may be a charge for this service. Please note that the Trust is only obliged to hold records for the standard time limit under the NHS guidelines (usually 8 years but this is extended to 15 years for clinical trials, and up to 25 for child / maternity records).

As the Trust only covers acute services, you will need to contact Surrey and Borders Partnership NHS Trust for mental health records.

Other NHS Contacts