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Your Feedback

Let us know your views ...

There are a number of ways that you can give your opinion about the care provided by the Trust. Whether you are a patient, visitor, or member of the public, all views are important to us. You are the community we serve and we need to know to continue to improve our services.

If you have a general enquiry about the Trust or our websites, please contact This email address is being protected from spambots. You need JavaScript enabled to view it.. Our Patient Experience team are available on 01932 723553 or via the main switchboard number 01932 872000.

 

Nominate a Staff Member with the WOW! Factor

The WOW! Awards celebrate the good service our staff provide and can be nominated by anyone. We always let the individual know of their nomination as well as their line manager. At the end of the year, we hold our Appreciation Awards to celebrate our clinical, non-clinical, and volunteer staff based on your nominations.

 

 

The Friends and Family Test

A quick way to give your feedback is via the Friends and Family Test. It asks a simple question: “How likely are you to recommend our ward to friends and family if they needed similar treatment?”

 

NHS Choices

All our staff work very hard to provide the best care for you and your family. If you have had a positive or negative experience, you may want to leave a comment on the NHS Choices website for each hospital:

 

 

Complaints and Compliments

Our staff can't accept gifts but all personal compliments can be sent to our Patient Experience team or via the ward staff.

We apologise if you feel you have received poor service from the Trust. Our patient experience team will help you resolve any issues or process a formal complaint.

 

Patient Panel and Membership

You can also play an active part in the running of the Trust via the Patient Panel. The group has a wide remit and meet regularly to discuss issues affecting care and services.

If you live in the local constituencies, you can also become a member of our Foundation Trust. We also have elections for individuals to sit on the Council of Governors of the Trust.

 

Board Meetings

Our monthly board meetings have a section for public comments and you are welcome to sit on on a session.

All documentation is published in advance of the meeting and you can find out the future dates by clicking here.

 

 

Freedom of Information Requests and Access to Records

We try to publish as much information as we can on our websites, but if you have a specific question you can send us an FOI request. Requests are normally free (we shall let you know in advance if they will incur a charge) and have a 20 working day time limit for us to release the information

Under the Data Protection Act, if you are the subject of the information, you can make a Subject Access Request (for example, to read your medical records). There may be a £50 fee for the release of the information and we will need proof of identity to protect confidentiality.