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Emergencies

The emergency department is located at St. Peter’s Hospital.

It should only be used if you are seriously ill or it is an emergency. Please note that there is not an A&E at Ashford Hospital. The Ashford walk-in centre is for non-urgent care only.

 

Frequently asked questions about coming to A&E

If the treatment is the same everywhere, does it matter where I go? Yes, because you will be treated more quickly if you go to the most appropriate place. In A&E, patients with the most urgent and life threatening conditions will always be seen first. Some services are not provided in A&E. These include repeat prescriptions, emergency dental care, blood tests, travel vaccinations, dressing changes, removal of stiches and ear syringing.
Surely A&E can just ‘squeeze me in’? Each year, nearly 100,000 patients attend A&E at St. Peter’s Hospital and we estimate that around 18,000 of these could receive more appropriate treatment elsewhere. Each extra person means our doctors and nurses have less time to treat those who really need help.
If I get ill at night should I just go straight to A&E? No, unless it’s an emergency or you are seriously unwell. A&E can be just as busy in the middle of the night so it is worth trying other services, such as your out-of-hours GP or NHS Direct.
When should I bring my child to A&E? If you think your child is seriously unwell, has had a significant injury or you have been advised by your doctor. Otherwise, you should see your GP for advice and treatment. For minor infections and injuries you can attend an NHS Walk in Centre (NB: some walk-in centres will not treat children under the age of two).