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Our Endoscopy Unit: The Inside View

We often talk about rising demand on healthcare as one of the key challenges we have here at Ashford & St Peter, and I think sometimes when we are describing that we are often talking about it in regards to the impact on our emergency care pathway and our Accident and Emergency department. And of course, that is absolutely right; it does present a real challenge. But, there are other teams in the hospital, that are feeling the brunt of absolutely huge increases in demand, and I thought it was important that we maybe meet one of those teams, and understand what lies behind that increase in demand, and how they have risen to that challenge.

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"Nothing was too much trouble"

Earlier this week I took a few days off after the Bank Holiday weekend and – like all of us – was wondering just what would be waiting for me on my return! My first day back however was quite literally transformed by an email I opened from the relative of one of our patients, describing the fantastic care her father received here last weekend.

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Building a Reputation for Quality Care

As I’m sure you know, one of the Firm Foundations in our strategy triangle is about having a good reputation. That’s really important, not just as a ‘feel good’ factor, but because it helps to give patients reassurance and confidence in the quality of our services. In today’s world of 24/7 media, there is no shortage of stories about the NHS, some of which can be quite scary – take the example last week of the nurse in Stockport. So it’s really important we take every opportunity to reassure local people about the quality and safety of services here.

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Supporting the way we care

Good afternoon, and welcome everybody, to my video message this month. As I said last time, we are here at Chertsey House, at the St Peter’s Site, to find out what our colleagues are doing in this building every day to support patient care. So let’s go and find out.

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Welcome

Each week Suzanne Rankin, our Chief Executive, sends a message to staff about events at the hospitals, special achievements, and plans for the future.

We shall be adding them to this section as well as including them on our Twitter and Facebook pages.

From time to time, we shall ask other members of the Trust Board and clinical team to give their perspective on the week in our hospitals.

 

About Suzanne

Suzanne was announced as the new Chief Executive in June 2014.

Suzanne began her nursing and management career with the Royal Navy, including deployment during the 1990 Gulf War; a spell as Senior Nursing Officer at NATO Headquarters in Lisbon; and Nursing Officer in charge of the 56-bed Trauma and Orthopaedic Unit at the former Royal Hospital Haslar in Gosport, Hampshire.

Past Messages