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The challenge of being under the spotlight

As you know this has been another really busy and difficult week, with extremely high A&E attendances and limited flow within our hospitals. My thanks to everyone for your continued hard work – I know it’s tough but I am really proud of the commitment you show every day for our patients and your colleagues.

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Busy ... but at our best

Today marks the end of the announced element of our CQC inspection. I know that many of you have taken the chance to talk to the inspectors, whether during the course of your normal work, or at one of the focus groups and drop-in sessions that they ran.

This has come during another really busy week – in fact this week saw our highest ever attendances at A&E – so I’d particularly like to thank you for taking the time to do so. This week has been even more demanding that usual but I have been so proud of the way that you have all responded, pulling together as a team to make sure that everything gets done whilst continuing to keep our focus on patients.

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Pride in our Team

What a great week for Team ASPH – on Monday we scooped ‘Best NHS Trust’ in the national WOW! Awards, and just yesterday we heard that Dr Radcliffe Lisk won the Emerging Leader category at the NHS Kent, Surrey & Sussex Leadership Awards, nominated for his passion for care of our elderly patients and his innovative work to continue improving services. These are both fantastic achievements.

The national WOW! Awards recognise excellent customer service and our win is a great recognition of everyone’s commitment on behalf of our patients. I was really proud to accept the award on your behalf. And, not only did we win best NHS Trust, Maple Ward won a highly commended award in the WOW! What a Team category and we had two further finalists: Financial Planning Accountant, Debbie Edwards, for Supporting the Front Line and Specialist Midwife Antenatal Screening, Angela Knapp, for WOW! You Changed My Life.

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Pulling out the stops

As you will know, this has been a particularly tough week in our hospitals and I’d like to add my personal thanks to Valerie’s for everyone’s hard work in turning around a very difficult situation. Not only is Team ASPH continuing to pull out the stops, earlier this week we also received very timely help from our commissioner colleagues, with the CCG’s new Director of Clinical Transformation, Henriette Coetzer, arriving here within half an hour of a phone call from me. Her visit really helped her and the CCG understand what role they can play in supporting us to deal with emergency pressures and that’s really important.

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Welcome

Each week Suzanne Rankin, our Chief Executive, sends a message to staff about events at the hospitals, special achievements, and plans for the future.

We shall be adding them to this section as well as including them on our Twitter and Facebook pages.

From time to time, we shall ask other members of the Trust Board and clinical team to give their perspective on the week in our hospitals.

 

About Suzanne

Suzanne was announced as the new Chief Executive in June 2014.

Suzanne began her nursing and management career with the Royal Navy, including deployment during the 1990 Gulf War; a spell as Senior Nursing Officer at NATO Headquarters in Lisbon; and Nursing Officer in charge of the 56-bed Trauma and Orthopaedic Unit at the former Royal Hospital Haslar in Gosport, Hampshire.

Past Messages