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I'm swelling with pride, as we had some amazing feedback, following a National Accountable Care Systems event (ACS) on system efficiencies this week, from our STP ‎Senior Responsible Officer at Surrey Heartlands, Claire Fuller. She reported that ASPH ‘were held as a beacon of excellence’! This is brilliant news and great for our reputation on a national platform.

Accountable Care Systems (ACS) are evolved versions of STP partnerships, working as locally integrated health systems – including commissioners, providers and local authorities - taking on clear, collective responsibility for local resources and population health.

Our Associate Director of iMSK & Trauma Services, Carl Davies, presented our Integrated Musculoskeletal Service (iMSK) service at the event, including the introduction of our pioneering virtual fracture clinic model.

Since the launch of iMSK last October the service has been extremely successful - so much so that I presented the team with my CEO Award 2017 at our Staff Awards in late April. The Virtual Fracture Clinic (VFC) commenced in August, as an alternative to traditional fracture clinics and is aimed at reducing outpatient appointments by 50-60%. For more information visit the website

Claire Fuller also commented that our data transparency, and virtual fracture clinic model, was praised by Martin Sheldon, NHS Northern, Eastern and Western (NEW) Devon CCG Turnaround Manager. Huge well done and thank you to all those who contributed to us doing so well in such tough times.


So to update you on our journey so far with our Surrey Heartlands STP, we have now been invited to join Wave 1 of the national Accountable Care System development. This followed the important devolution agreement that we recently signed with NHS England, NHS Improvement, Surrey County Council and the three Surrey Heartlands CCGs (North West Surrey, Guildford and Waverley and Surrey Downs).

This is great news for the Surrey Heartlands and ASPH for providing better more joined up care for our local patients. It means we will have more accountability for decision making and the spending of health and social care budgets at local level, rather than at regional or national level. New shadow arrangements will be put in place this year, with the full agreement coming into effect from April 2018.

You can find more information about all the above on the Surrey Heartlands website at:


Finally we ended the week by saying a fond farewell to our Chief Nurse, Heather Caudle. Heather has worked at the Trust for six years and has been a huge influence on us all and on how we think and feel about the patients we care for. In particular, of her many achievements, I would like to thank Heather for the work she has led with Dr Wilkinson, implementing and embedding Schwartz Round at ASPH. The work that Heather, Peter and the team have done, as well as their innovative approach, is recognised internationally as an exemplar of the Schwartz concept, so thank you Heather. Many colleagues came to say their farewells this afternoon, we wish Heather all the luck in the world for her new role at NHS England.

Hope you all have a great weekend.

With very best wishes,

Suzanne Rankin
Chief Executive



Each week Suzanne Rankin, our Chief Executive, sends a message to staff about events at the hospitals, special achievements, and plans for the future.

We shall be adding them to this section as well as including them on our Twitter and Facebook pages.

From time to time, we shall ask other members of the Trust Board and clinical team to give their perspective on the week in our hospitals.


About Suzanne

Suzanne was announced as the new Chief Executive in June 2014.

Suzanne began her nursing and management career with the Royal Navy, including deployment during the 1990 Gulf War; a spell as Senior Nursing Officer at NATO Headquarters in Lisbon; and Nursing Officer in charge of the 56-bed Trauma and Orthopaedic Unit at the former Royal Hospital Haslar in Gosport, Hampshire.

Past Messages