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Human Factors: How we behave and think at work

We are all human and all make mistakes at some point. No one comes to work to do a bad job or make a mistake, but in the healthcare sector simple human error can have devastating consequences for patients, their family and staff.

Human factors look at the reasons why mistakes happen and ways in which systems, environments and behaviours can be adjusted to reduce the risk of error.

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Let’s talk about Organ Donation

I’m taking over the Weekly Message today and as it is Organ Donation Week I thought it would be a good opportunity to speak about this, as it is something I have personally experienced and strongly support.

Organ Donation Week aims to raise awareness and encourage conversations around personal donation choices. It’s not the easiest thing to talk about, but it’s vital that we do. I have experienced first-hand just how life changing organ donation can be; to give this some context I’d like to share my experience.

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Caring in the community

In this week’s message I wanted to share some of the great work that has been undertaken by the Therapies team to change and improve the way we provide outpatient physiotherapy sessions, including gym-based classes and hydrotherapy services. The approach the team have taken demonstrating great agility, flexibility and a willingness to grasp a change opportunity and mobilise at pace is a great example for us all!

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New ways of working

This week I’d like to talk about the changes to car parking we have coming up at St Peter’s and the new Enabling Remote Working guide.

You’ll know from my previous messages that we are about to embark on a very exciting Trust-wide transformation programme. Over the next two to three years we will radically improve facilities and services across the hospitals for the benefit of patients and the team.

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Each week Suzanne Rankin, our Chief Executive, sends a message to staff about events at the hospitals, special achievements, and plans for the future.

We shall be adding them to this section as well as including them on our Twitter and Facebook pages.

From time to time, we shall ask other members of the Trust Board and clinical team to give their perspective on the week in our hospitals.


About Suzanne

Suzanne was announced as the new Chief Executive in June 2014.

Suzanne began her nursing and management career with the Royal Navy, including deployment during the 1990 Gulf War; a spell as Senior Nursing Officer at NATO Headquarters in Lisbon; and Nursing Officer in charge of the 56-bed Trauma and Orthopaedic Unit at the former Royal Hospital Haslar in Gosport, Hampshire.

Past Messages