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Supporting Staff Well-being

Suzanne Rankin

Suzanne Rankin
Chief Executive

 

Hello and welcome to this week’s message. I’d like to talk about the simple but very powerful act of kindness and how the smallest gesture can make the biggest difference to patients, carers, families and colleagues. If we then ‘pay it forward’ we can spread this far and wide and create a culture naturally populated with those small acts of kindness and compassion that really do make for a happier working environment, patient experience and boosts health and wellbeing.

We know that January is one of the busiest and most challenging months for the NHS and experience at ASPH bears that out, so it’s even more important that we focus on caring for each other as well as for patients.

So this is a perfect opportunity to talk about kindness and what ASPH are doing to help support colleagues with their mental health and wellbeing during 2020 and beyond.

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Taking Time to Talk

Suzanne Rankin

Suzanne Rankin
Chief Executive

 

We held our first Team Talk of 2020 at Ashford Hospital last Thursday. Thank you to all of you who could make it. Take up of the live streaming at the September Team Talk was low so we didn’t live stream this time. However, for those of you who couldn’t make it we have a brief highlights video for you below to get a taster of the event.

As you know from my previous messages we have been looking at tailoring our internal communications and engagement tools, individualising the approach and delivery. Looking at ways to encourage effective and meaningful two-way engagement in a style that is fit for the 21st Century, encompassing your feedback and suggestions.

On the whole the leadership team have felt this new format - Team Talk - has been very successful with a good mixture of colleagues attending and interesting, thought provoking questions raised. Nevertheless, we have received mixed feedback from colleagues. Like any new initiative or way of working we implement at the Trust, it will be an evolving process. As you all know one of the Trust’s priorities is to be a learning organisation and one of continuous development.

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Better Hygiene, Better Health

Suzanne Rankin

Suzanne Rankin
Chief Executive

 

Firstly I’d like to wish you all a very happy new year. I hope you all had the opportunity for some rest and relaxation over the festive period and I’d like to thank everyone who worked, caring for patients and making their time in hospital as good as it could possibly be.

We know that January is one of the busiest times of the year and last week we held a system-partners Reset Week to really focus on patient flow and discharge, and put the hospitals in the best possible position to cope with this increased demand.

Something I’d particularly like to highlight during this busy time is the importance of good, consistent, infection prevention and control practices. Whilst I know, in times of extreme pressure, it can be difficult to manage everything, it’s really important we prioritise this. Poor infection control practices can lead to an increased risk of transmission and spread, resulting in patients who are more unwell and spend longer in hospital. This is neither good for the patient or helps us to manage our bed capacity and flow. If we get to the stage of having to close bay areas (due to the outbreak of flu or norovirus for example) it makes it even more difficult to manage. We then have to start using extra infection control measures in the care of these patients, which is more involved and time-consuming, creating additional capacity challenges. It can become a vicious circle and the best way to avoid an outbreak is good basic practice.

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Moving Forward

James Thomas

James Thomas
Chief Operating Officer

 

I would like to thank all colleagues who worked over the Christmas and new year period, I can’t keep away from social media (a new year’s resolution maybe?) and have particularly enjoyed the photos and well wishes from teams at work across the hospitals, it is fantastic to see such festive and team spirit.

January is seasonally a very busy month for the Trust as a provider of urgent care services, with ED attendances and admissions at some of their highest levels of the year. I thought it may be helpful to summarise some of the key actions we are taking in the hospitals to ensure we are best placed to deal with this busy period.

In the run up to Christmas the surgical specialties operating from the St Peter’s site have begun to reduce elective operating and focus on those patients arriving in ED, which is in line with national best practice to cope with increased demand during winter. They have temporarily moved out of Falcon Ward which has been occupied by the ward team from Maple who have moved across temporarily. This has enabled us to open Maple Ward as a medicine escalation ward providing additional dedicated capacity for medical inpatients. Some of the Falcon team have moved down to the Urology Centre which for the peak of the pressures has been set up as a surgical inpatient ward. Our Cardiology interventional day case unit has also been set up as an expansion of Birch Ward to provide further medical capacity.

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Welcome

Each week Suzanne Rankin, our Chief Executive, sends a message to staff about events at the hospitals, special achievements, and plans for the future.

We shall be adding them to this section as well as including them on our Twitter and Facebook pages.

From time to time, we shall ask other members of the Trust Board and clinical team to give their perspective on the week in our hospitals.

 

About Suzanne

Suzanne was announced as the new Chief Executive in June 2014.

Suzanne began her nursing and management career with the Royal Navy, including deployment during the 1990 Gulf War; a spell as Senior Nursing Officer at NATO Headquarters in Lisbon; and Nursing Officer in charge of the 56-bed Trauma and Orthopaedic Unit at the former Royal Hospital Haslar in Gosport, Hampshire.

Past Messages