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Visit our Coronavirus (COVID-19) Resource Centre

COVID-19 (Coronavirus)

COVID-19 is a new illness that can affect your lungs and airways. It's caused by a virus called coronavirus.

Visit our coronavirus webpages for more information.

COVID Resources

  • Visit our COVID-19 Information Pages

    COVID-19 is a new illness that can affect your lungs and airways. It's caused by a virus called coronavirus. For all the latest information including the risk of COVID-19 in the UK, advice for travelers, symptoms of Coronavirus, how it is spread and advice around public places and self-isolation visit the NHS website.

    For more information about COVID-19 and how our services have changed (including the new visiting requirements), please click here.

  • Information about the South African Variant of COVID-19

    Click here to find out more

    You will have seen in the news that a number of cases of a new variant of Covid-19, known as the SARS-CoV-2 variant which originated in South Africa, have been identified in a small number of localities across England including the borough of Woking and Runnymede.

    Public Health England swiftly mobilised a response to contain the new variant and restrict further transmission in these areas. Part of this response over the past couple of weeks was the deployment of targeted surge testing, where residents in the areas were contacted and then visited at home with a PCR test to complete - whether they were symptomatic or not.

  • COVID-19 Management and New Measures

     

    As cases of Covid-19 continue to rise, particularly across the South-East including Surrey, we have put in place a number of measures that will enable us to prioritise how we provide care, enabling us to focus on those patients who are critically ill.

    These measures include:

    • ●  Postponing some routine and non-urgent elective procedures and operations.
    • ●  Continuing to prioritise those who need urgent and cancer care.
    • ●  Working together as a system with partners, to enable additional bed capacity, deployment of staff, as well as timely and safe discharge of our patients into the community, to support our Covid-19 response.
    • ●  Moving more of our outpatient services to virtual appointments to reduce the need for patients to come to our sites, which in turn reduces the risk of increasing levels of Covid-19 transmission.

    We would like to thank the public for their support at this time, and remind people to follow the national guidance to reduce the spread of Covid-19; this will help protect our families, keep frontline services running and save lives.

    Click here to watch our short video explaining the new measures.

  • Trust to begin trialling new entrance checkpoint systems

    On Wednesday 10th February 2021, Ashford and St Peter’s Hospitals NHS Foundation Trust will begin trialling a new digital checkpoint system for everyone who enters the main entrance at St Peter’s Hospital.

    When you enter St Peter’s Hospital through the main entrance, there will now be a digital checkpoint where you must undertake the following steps:

    1. ●  Step 1: Sanitise your hands using the alcohol hand gel available
    2. ●  Step 2: Put on a new surgical mask, which will also be available at the checkpoint
    3. ●  Step 3: Stand in front of a thermal camera which will check your temperature and detect whether you are wearing a mask.

    The camera will then either display a green light which means you have a face mask on and your temperature is okay after which you can then enter the site, or a red light which means you have not got a face mask on or you have a temperature. If after applying the face mask the red light still flashes this will indicate you have a temperature. If this is the case, patients should speak to the member of staff manning the checkpoint or someone on reception. If you have a temperature or any other Covid-19 symptoms, you should return home immediately and both you and your household should begin to self-isolate. You should book a Covid-19 test as soon as possible.

    Staff entering the site will have their own checkpoint to pass through with the same requirements as the patient checkpoint. The digital checkpoints will be clearly signposted for both staff and patients so they are aware of which queue they would need to join when entering the site.

    In addition to the new digital checkpoint system, a next exit route will be in place and clearly signposted by the cash point in the main entrance to allow for a socially distanced flow of patients and staff arriving and leaving through the main entrance.

    In the coming weeks, the system will also be introduced at the main entrance of Ashford Hospital, and if the trial proves successful, the new system will be rolled out to other entrances across the Trust.

  • COVID Vaccinations for Over 70s

    If you’re over 70 or have previously received a letter saying you are at high risk or are clinically vulnerable from COVID-19 and you haven’t yet been contacted to book your vaccine, you can now book an appointment via the NHS using this link

    Please do not call Ashford or St Peter’s Hospitals Switchboard as we will not be able to book a vaccine appointment for you and it is important that are phone lines are available for those who need to contact us. For further information, please see the NHS website.

  • Wearing Face Masks in our Hospitals

    All patients, visitors, and staff are expected to use a new surgical mask issued by the checkpoint teams when they arrive at all hospital sites. If you are wearing your own face covering or mask you will be asked to remove this and use a new mask for the duration of your visit. The mask must cover your mouth and nose and be worn at all times, unless your clinician asks you to remove it.

    There are checkpoints by each entrance and you will be asked to use the hand sanitiser provided and have your temperature taken (by a forehead thermometer). On exit, please dispose of the mask in the clinical waste bin provided and sanitise your hands.

    It is expected that everyone on the hospital sites wears a mask with the following exceptions, in line with national guidance:

    1. ●  children under the age of 11 (Public Health England do not recommended face coverings for children under the age of 3 for health and safety reasons)
    2. ●  people who cannot put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability
    3. ●  where putting on, wearing or removing a face covering will cause you severe distress
    4. ●  if you are speaking to or providing assistance to someone who relies on lip reading, clear sound or facial expressions to communicate
  • Visiting Arrangements

    We have made some changes to the visiting arrangements for patients at the end-of-life. We are now able to accommodate one nominated visitor for up to one hour each day or two nominated visitors on alternate days during a patients stay. The patient must still be referred and reviewed by the Specialist Palliative Care Team prior to visiting, and visits must be pre-arranged each day with the ward nursing team.

    Other visiting restrictions still remain in place and this is due to the risk COVID-19 continues to present within the community and our hospital and the associated threats of outbreaks with this.

    If you have a family member who is a patient with special circumstances – such as learning difficulties, emotional and behavioural difficulties, or dementia, who would really benefit from a visitor then please speak to the ward nursing team and they will advise further.

  • NHS App and QR Codes

    We encourage all patients and visitors over the age of 16 who live in England or Wales to download and use the NHS Covid-19 tracing app. It’s the fastest way of knowing when you’re at risk from coronavirus. The quicker you know, the quicker you can alert your loved ones, and your community.

    There is no need to change any of the settings on the app when you enter the hospital sites.

    We have placed a number of posters with QR codes in specific areas of the Trust. Where you see these posters please use the ‘Venue Check-in’ function of the app and scan the bar code.

    For more information please visit www.covid19.nhs.uk.

    Thank you for your support.

  • Send a message of love and support

    Email us your letters and photos for a loved one in our hospitals and we will make every effort to ensure they receive them.

    Please include the patient's name and ward they are on.

    Email your letters to: asp-tr.patient.advice@nhs.net

COVID-19 Management and New Measures

As cases of Covid-19 continue to rise, particularly across the South-East including Surrey, we have put in place a number of measures that will enable us to prioritise how we provide care, enabling us to focus on those patients who are critically ill.

These measures include:

  • Postponing some routine and non-urgent elective procedures and operations.
  • Continuing to prioritise those who need urgent and cancer care.
  • Working together as a system with partners, to enable additional bed capacity, deployment of staff, as well as timely and safe discharge of our patients into the community, to support our Covid-19 response.
  • Moving more of our outpatient services to virtual appointments to reduce the need for patients to come to our sites, which in turn reduces the risk of increasing levels of Covid-19 transmission.

We would like to thank the public for their support at this time, and remind people to follow the national guidance to reduce the spread of Covid-19; this will help protect our families, keep frontline services running and save lives.

Click here to watch our short video explaining the new measures.


We are very proud of our hospitals and our staff, and aim to provide a high quality service for our patients at all times.

We shall do our best to make your visit as comfortable as possible and our staff will do all they can to assist you. If you want to find out more about the Trust and our hospitals, please click here.

We welcome any comments or feedback you would like to share with us. Listening to our patients helps us to get things right.

If, as a patient, relative or visitor, you need any help then please contact our Patient Advice and Liaison Service via email at
This email address is being protected from spambots. You need JavaScript enabled to view it. or phone – 01932 723553.

Please This email address is being protected from spambots. You need JavaScript enabled to view it. our Appointment Centre for outpatient enquiries (or call 01932 723831 / 01784 884351).

If you have any difficulties with this website, or for press enquiries, please email This email address is being protected from spambots. You need JavaScript enabled to view it..

Suzanne Rankin, Chief Executive


Putting Patients First

Saint Peters Emergency Department - Click here to find out more about our Emergency Department at Saint Peter's

Emergencies

Our emergency department is located at St Peter’s Hospital. Please only visit us if you are seriously ill or it is an emergency. Minor injuries will be directed to our Urgent Treatment Centre opposite A&E.

 

Outpatients Sign - Click here to find out more about our Outpatient Departments

Outpatients

If you need to change or cancel your appointment please give us as much notice as possible by calling the appointments centre on 01932 723831 / 01784 884351 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

 

Suzanne Rankin and Patient - Click here to find out more about our daycase and inpatient services

Staying in hospital

We aim to make your stay in hospital as comfortable as possible. Click here to find out more about coming into hospital and what you will need to bring with you.

Click here for our visiting times and ward details.

 

Bathing a Newborn Child - Click here to find out more about our maternity services

Maternity

We hope you will choose our hospital to have your baby. With the recent addition of our new Abbey Birth Centre we can now offer the widest range of services, for women with uncomplicated pregnancies to the full services of our early pregnancy unit and neonatal intensive care unit.

 

Family in Main Reception - Click here to find out more about leaving hospital

Leaving hospital

The aim of these pages are to give you support and information on your discharge from hospital. Find out more on our leaving hospital pages as well as details on Think Home First.

 

Two Clinicians - Click here to find out more about how you can leave your feedback about the Trust

Your feedback

There are a number of ways that you can give your opinion about the care provided by the Trust. Whether you are a patient, visitor, or member of the public, all views are important to us.

 

Choose Well

This winter, if you’re not feeling well and over the counter medicines are not helping, don’t wait for it to get worse – speak to your GP and avoid a trip to hospital. Find out more about finding the right services in our area.

 

Book your Blood Test Online

Ashford and St Peter’s Hospitals have introduced an online booking option for blood tests, giving patients the ability to book in advance at a time that is convenient to them. This has not replaced the current walk in service, it is in addition to this to help reduce waiting times and minimise delays for patients ... find out more.

 

Travelling to the Trust

Click here for details about travelling to our hospitals, parking, and site maps.

A map of Ashford Hospital - click here to find out moreA map of Saint Peter's Hospital - click here to find out more

 

AccessAble

Relevant up-to-date information regarding access to Ashford Hospital can be found at:
www.accessable.co.uk/ashford-st-peter-s-hospital/ashford-hospital

For St Peter's Hospital, information can be found here:
www.accessable.co.uk/ashford-st-peter-s-hospital/st-peter-s-hospital

 

Visit our Coronavirus (COVID-19) Resource Centre

COVID-19 (Coronavirus)

COVID-19 is a new illness that can affect your lungs and airways. It's caused by a virus called coronavirus.

Visit our coronavirus webpages for more information.

Find out more about the South African Variant in Woking

South African Variant

You will have seen in the news that a number of cases of a new variant of Covid-19, known as the SARS-CoV-2 variant which originated in South Africa, have been identified in a small number of localities across England including the borough of Woking and Runnymede.

Latest News

News Article - Send a Message - Click here to find out more

Send a message to a loved one

We realise how difficult it is to be unable to see your loved one whilst they are in hospital, particularly during this worrying time. Our Patient Advice and Liaison Service (PALS) team are doing all they can to ensure you can keep in touch with your family member if they are an inpatient at Ashford or St Peter’s Hospitals.

News Article - New Checkpoints - Click here to find out more

Trust to begin trialling new entrance checkpoint systems

On Wednesday 10th February 2021, Ashford and St Peter’s Hospitals NHS Foundation Trust will begin trialling a new digital checkpoint system for everyone who enters the main entrance at St Peter’s Hospital.

News Article - Nasal Spray - Click here to find out more

Covid-busting nasal spray begins UK trials

The first UK clinical trials of a nasal spray proven to kill 99.9% of the coronavirus that causes Covid-19 will begin on January 11th at Ashford and St Peter’s Hospitals.

Attend Anywhere

Attend Anywhere - Find out more

Our CQC Report

Find out more about out CQC rating by clicking here

Ashford and St Peter’s Hospitals NHS Foundation Trust has retained their rating of ‘Good’ by the Care Quality Commission (CQC) for the second consecutive time ... read more